Book With Confidence

You are in safe hands 

From the moment you book your holiday with Emerald Cruises, we want you to feel the benefit of our award-winning service and exceptional EmeraldVALUE. That’s why we’ve created our Book with Confidence Assurance to give you complete peace of mind when booking your next getaway with us.

Our Flexible Booking Policy

With our Flexible Booking Policy‡, for new 2022 European River Cruise or 2022/2023 ocean cruise bookings, you can defer your travel plans by transferring to an alternate departure date or itinerary or cancel up to 60 days prior to your cruise commencing with no Emerald Cruises (third party fees may apply).  For cancellations, the value of the booking will be applied as a Future Travel Voucher (FTV) which is valid for 24 months. This flexible booking and cancellation policy excludes Russia.

Our USTOA Membership Benefits You

Only companies that meet the highest standards of care, integrity and insurance can become members of the United States Tour Operators Association (USTOA). Our membership offers travelers like you an extra layer of added confidence when booking and traveling. As a member in good standing, Emerald Cruises is backed by USTOA’s $1 Million Travelers Assistance Program.

Book with Confidence
Enjoy exceptional EmeraldVALUE
No two ways about it, our holidays are great value for money, and always will be. From affordable deluxe suites and fully-inclusive meals, to a generous list of EmeraldPLUS activities and excursions, all your needs are catered for, and you’ll be amazed at what’s included.
 
Since the arrival of our first Star-Ship on the rivers of Europe in 2014, to the launch of our brand-new super yacht, Emerald Azzurra in 2021, value for money has been at the heart of our cruises.
 
On-board meals, transfers, all gratuities and port charges; we think of everything to bring you the very best value for money.

 

Here’s a look at what you can expect on an Emerald Waterways river cruise:

  • All airport transfers - to and from your Star-Ship
  • All on-board meals
  • Complimentary wine, beer and soft drinks – to accompany lunch and dinner
  • Daily excursions, events and experiences – including EmeraldPLUS and EmeraldACTIVE
  • Knowledgeable local guides – to bring every destination to life
  • Complimentary on-board wi-fi
  • All tips and gratuities
  • All port charges
Emerald Brexit Assurance
The EmeraldEXPERIENCE
Emerald Brexit Assurance
There’s nothing quite like an Emerald Cruises holiday. Innovative ships and luxurious yachts, generous inclusions and meticulously-planned itineraries showcasing the very best of Europe make our journeys truly exceptional. It’s no wonder we’ve been named Best River Cruise Line for Value in Cruise Critic’s Editors’ Picks five years running.
The assurance of a global brand presence
While our offices are based in the US, we are part of a global group that is committed to maintaining outstanding levels of service, wherever and whenever you travel with us. From our inspiring excursions to our exemplary beverages and cuisine, we partner with businesses and suppliers across the world to bring you the very finest in European cruising, so you can rest assured that your holiday is safe and you’re travelling with the best.
 
What’s more, we’re accredited by ABTA, ATOL and IATA, meaning your money’s in safe hands when you choose to book with us. These trusted industry bodies govern our service to ensure we provide the quality and value we promise.
Emerald Brexit Assurance
Terms and conditions: ‡ Flexible Booking Policy: To ensure guests can book with confidence, for all new 2022/2023 bookings Scenic Group are including a Flexible Booking Policy which allows guests to defer travel and transfer to an alternate departure or itinerary or cancel up to 60 days prior to travel, with no Scenic Group fees (3rd party fees may apply). For cancellations, the value of the booking will be applied as a Future Travel Credit (FTC) which is valid for 24 months.  This flexible booking and cancellation policy excludes Russia, South America, Australia and New Zealand land touring. Please note, final payment due date will remain as per booking conditions; however, this flexible policy allows changes to be made up to 60 days prior to travel.