Peace of Mind with Emerald Cruises

You’re in safe hands

We look forward to welcoming you on board by providing you the comfort, well-being and assurance you need on your journey 

From the moment you book your holiday with us, we want you to feel the benefit of our award-winning service, and exceptional EmeraldVALUE. Rest assured; you are in safe hands when booking your next adventure with Emerald Cruises. We’ve created our book with confidence assurance to give you complete peace of mind when booking your next getaway with us.  

Book and Cruise with Confidence


Cruise with Confidence

Platinum Protection Plan - The Ultimate in Travel Protection

Our Platinum Protection Plan takes the worry out of planning your journey

Take advantage of our Platinum Protection Plan on your 2022 river cruising or yacht 2022/23 voyages.
 
By adding this plan, you are covered if you unable to travel due to health reasons, or your travel plans are impacted by COVID-19, up to 31 days prior to departure with a 100% refund (less airline cancellation fees and PPP cost), or a 70% refund between 15 and 30 days prior to departure (less PPP cost).  
 
Plan price: $295pp with river cruises; $395pp with yacht cruises.

Our Latest Covid-19 Update

Learn More >

Latest Covid-19 Update

Covid-19 FAQ

Pre-departure

Q. Do I need to be fully vaccinated to travel?
A. In order to travel with the Scenic Group (which includes Scenic Luxury Cruises & Tours, Emerald Cruises, Evergreen and Mayflower) all guests need to be fully vaccinated with approved dose(s) against Covid-19, at least 14 days prior to their journey. Guests will be required to present confirmation of vaccination upon boarding.
Q. Are there additional travel requirements for my journey?
A. Guests are required to comply with any government requirements to enter countries on their itinerary at the time of travel. It will remain the responsibility of the guests to ensure they meet all necessary requirements including any necessary proof of vaccination and/or negative Covid-19 test results should this apply at the time. For further information please visit https://travel.state.gov/content/travel/en/international-travel.html
Q. Do I need to provide a negative PCR Covid-19 test prior to embarking my cruise?
A. We require guests to provide proof of a negative PCR Covid-19 test (taken within 72 hours of departures) when boarding the ship.
Q. Do I need to complete a pre cruise health questionnaire?
A. To ensure all guests are safe and well before your journey with us begins, we will require you to complete a pre-departure medical health evaluation. The form will be sent out 7 days prior to the departure of your journey and will need to be returned/completed no later than 5 days prior.
Q. Do I need to pack my own mask and hand sanitizer?
A. We recommend guests should travel with their own face mask and hand sanitizer to have available in their hand luggage for connecting travel arrangements which may include flights, hotels, and transfer arrangements. 

Onboard

Q. Will there be enhanced cleaning?
A. Our on-board crew will be increasing and enhancing our already frequent and high standard cleaning protocols in public areas and suites, leaving surfaces and spaces spotless. Additional care and attention will be paid to high contact zones, such as communal restrooms and dining facilities. Any touchscreens such as iPads will be thoroughly disinfected after each use and hand sanitization stations will be placed throughout the ship.
Q. What social distancing measures are in place?
A. All guests are required to maintain a 2-meter or 6 feet physical distance. In addition, we have adjusted the various touchpoints of your journey, allowing you to check in and check out in a completely contact-free way. Through a phased embarkation you will be able to arrive and depart from the ship smoothly and with safe social proximity in mind. 
Q. Do I need to wear a mask?
A. Face masks should be carried by guests at all time. However, they are only required to be worn when moving through the ship, where social distancing is not possible. Face masks will be available in guest suite accommodation and from Reception on board.
Q. Will there be a health and safety briefing?
A. Our medical expert will host mandatory briefings and screenings. These events are designed to ensure every member of our guests and crew are healthy and offer an opportunity to allay any concerns or ask any questions you may have about our safety protocols.
Q. Are there any changes to dining?
A. All dining options on board your cruise are currently being delivered as advertised. If local requirements change and health advisory is altered, self-serve buffets will suspend accordingly. 
Q. Will there be any impact to excursions on my journey?
A. While we are planning to operate our schedule of on-shore excursions, they will be conducted according to local Covid-19 requirements and so the following may apply: 

-Opening times of venues may be changed 
-Group sizes may be changed or adjusted on a daily basis 
-There may be other amendments to excursions, due to possible closures, or routing changes etc 
Q. What happens if travel restrictions change while on my cruise
A. In the event that travel restrictions or quarantine requirements change during your cruise, the on board staff will liaise with you directly in relation to amending any travel arrangements.
Q. What happens if a positive case is detected on board?
A. Guests that present any Covid-19 symptoms will be required to immediately isolate within their suite alongside any members of the same traveling party sharing the suite. A rapid Covid-19 antigen test will be conducted followed by a PCR test. We will also be required to adhere to any local government quarantine and testing recommendations if a guest or crew member returns a positive COVID-19 PCR test result.
Q. I need to be able to provide a negative PCR test to return home, how will this be managed?
A. For returning travelers required to present a negative COVID-19 test within three calendar days of departure for their home port, we will have a team administer the PCR testing onboard prior to your disembarkation.  This has been arranged at no additional cost to our guests.
Q. I have post cruise arrangements how will I receive a PCR test result to align with my government requirements?
A. Unfortunately, logistically it will not be possible for us to manage PCR testing for our guests with differing post cruise arrangements prior to their homeward flight.  Complimentary PCR testing for guests will be administered by Scenic Group on the ship prior to disembarkation. Guests that are doing their own arrangements or extending their stay will need to source their own PCR test to align with their return home.  If guests would prefer to move their extended stay to pre cruise, they will be able to take advantage of our complimentary testing.

Featured Tours

Start planning ahead to an unforgettable travel experience in 2022. For a limited time only, take advantage of our exceptional Super Earlybird Offer across our 2022 river and yacht cruising collections. Book one of our wonderful 2022 yacht cruise itineraries and save up to 30% on selected cabins when you pay in full 12 months prior to travel.

Alternatively, if a journey along Europe or Asia’s iconic waterways has caught your eye, book one of our 2022 river cruises and save an extra 10% on selected cabins when you pay in full 12 months prior to travel.

Terms & Conditions:

The Platinum Protection Plan (“PPP”) is available for new river and ocean cruising bookings for travel after January 1, 2022 for Scenic and Emerald Cruises (“Eligible Booking”). The PPP must be purchased together with the Eligible Booking at time such booking is made and may not be added at a later date. The PPP is not available on Russian cruises, Russian cruise tours, Amazon and Galapagos cruises or land tours and the PPP is also not available to new bookings using a Future Travel Credit. If you have purchased the PPP with an Eligible Booking, and your Eligible Booking is cancelled due to a one or more Prescribed Reasons, any time on or before 31 days prior to your prior to the date your journey commences with Us, including flight arrangements, we will refund all money paid on your Eligible Booking, less the PPP Fee, airline cancellation fees, if any and travel agent administration fees; or if cancellation occurs at any time on or after 30 days but no later than 15 days prior to your prior to the date your journey commences with Us, including flight arrangements due to one or more Prescribed Reasons, we will refund 70% of the money paid on your Eligible Booking, after deducting the PPP Fee and travel agent administration fees. If you have booked a cruise with an applicable Fly Deal or other Earlybird Offer, any airline cancellation fees will be deducted from the refund amount if flights have been ticketed. The PPP is not an insurance policy and does not, nor is it intended to, replace any travel insurance or cancellation and interruption insurance.