Emerald Cruises

Is a Which? Recommended Provider 2020

Which? 2020 Recommended river cruise provider
We are delighted to announce that we have been named as a Recommend Provider in the river cruise category by consumer champion Which? for 2020. Praised for our immersive itineraries, innovative facilities and suites, delicious cuisine, unrivalled service and special themed cruises starring famous celebrities, we are thrilled to gain an honour chosen by you, our customers.
We were awarded an amazing score of 86%, gaining top marks for our impeccable customer service, our renowned dining experience, and our spacious Star-Ships.

Darren Birch, Brand Manager UK, Emerald Cruises, said;
“We are delighted to have received recognition from Which? for the high quality and exceptional value offered across our collection of river cruises, not forgetting our innovative, state-of-the-art Star-Ships. The Which? Recommended Provider status confirms our commitment to excellence, and we look forward to continuing to exceed our guest’s expectations.”

What Which? said: 

What's Emerald Cruises like?

Customers highly praised the on board chef who ‘produced very high-quality food’, and they enjoyed the ‘premium brand beer and spirits’ and ‘good wines’.

Waiters are ‘happy to bring you anything you want’ at the formal dinner service at Reflections Restaurant. Food and drink served includes local delicacies from each port.

Emerald Cruises’ on board facilities also come highly rated, with novelties such as a heated pool that converts into a cosy cinema at night.

It received four stars for its cabins. Passengers described them as ‘beautiful’, ‘light and airy’ and ‘very well designed for storage’.   

Customers also enjoyed its port excursions, giving them a rating of four stars. From the Moselle to the Rhône, your cruise includes a choice of trips at every port.

Should I book with Emerald Cruises?

Yes. If you like modern, state-of-the-art ships, then Emerald Cruises are a good choice.


Modern ships, great value for money.

What you said:

“From the moment we stepped on board to the fond farewell, we were constantly amazed and delighted at the thoughtfulness and wonderful service provided by the staff.” – Samblas (Cruise Critic)
Emerald Waterways Excursion
A beautiful Couple on a romantic Emerald Waterways cruise balcony suite

“What an absolutely wonderful experience from start to finish from the initial booking procedure and the administration behind it to the cruise itself. Everything you could think of was taken care of. The whole experience was brilliant and we cannot wait to book another.” – Ivan Page (Cruise Critic)
We are extremely proud to have gained this prestigious recognition, which is testament to our commitment for providing an incomparable river cruise for all of our guests. We strive to go the extra mile, from flights and transfers, luxurious suites and staterooms, and world-class dining, to our unforgettable, handpicked excursions.

Thank you once again, we will continue to set the standard for a deluxe river cruising experience. 

Our collection of 2020 river Cruises