Travel with confidence
At Emerald Cruises, we ensure our guests benefit from an award-winning service and a wealth of inclusions.
Our commitment to our guests encompasses not only the guest experience, but also your safety, health, and wellbeing.
Emerald Cruises works closely with the Cruise Lines International Association (CLIA), State and Federal governments, and local and international Government Health agencies to ensure our protocols meet and exceed the latest regulatory requirements. In addition, we are continuously implementing the newest insights that help us to safeguard the health and safety of our guests and staff, while ensuring a truly wonderful guest experience.
The well-being of our guests, our crew, and the communities we visit remains at the heart of everything we do, and we remain focused on health and safety measures. We also continually adjust our policies to reflect the requirements of the regions we visit.
Vaccination & testing requirements
Emerald Cruises currently does not require vaccinations for guests. We strongly recommend guests still be vaccinated to travel, to safeguard your health and wellbeing. It remains the responsibility of guests to adhere to any local government and health restrictions or advisories on destinations for their complete journey.
- Complete any travel entry requirement forms for the country at the start of your Emerald Cruises journey.
- Check with your airline for any updates to protocols or boarding requirements.
Guests are expected to meet the requirements of entry to the country in which they are embarking on their Emerald Cruises river cruise. We do not require additional PCR or RAT tests when boarding our ships.
Our dedicated team
Our captains, hotel managers, and cruise directors, alongside their exceptional teams, will deliver a first-class level of service during your time traveling with us. You can enjoy the same exciting program of onboard and onshore experiences, tailored to smaller groups. The team is readily available to ensure every detail of your journey with us is memorable, for all the right reasons. They will ensure health and safety protocols are followed on a daily basis.
Having the best crew looking after you is at the heart of Emerald Cruises’ core values, and we are committed to ensuring they are healthy while doing so.
Every member will be vaccinated, and the entire Emerald Cruises team are empowered to ensure we all exceed the required protocol and are focused on making sure you have a truly exceptional experience.
We will follow local government and health advice, which Emerald Cruises must adhere to.
From the moment you arrive, our expert crew will guide you through our enhanced protocols, ensuring you are completely at ease. You can expect the following:
Contact-free check in & check out
We have adjusted the various touchpoints of your journey, allowing you to check in and check out in a completely contact-free way. With varied arrival times for guests, you will be able to arrive and depart from your ship smoothly and with safe social proximity in mind. And, of course, every time you return to your ship, our crew will be there to greet you with a warm smile.
At Emerald Cruises, the guest experience will always remain at the heart of everything we do. In addition to our long-standing exceptional level of service on board, you can expect the following:
Enhanced cleaning commitment
Our onboard crew will be increasing and enhancing our already frequent and high-standard cleaning protocols in public areas and suites, leaving surfaces and spaces spotless. Additional care and attention will be paid to high contact zones, such as communal restrooms and dining facilities.
The spacious interior of our ships in combination with the guest numbers provide ample room for you to relax, allowing for an abundance of personal space. We are introducing contact-free movement across our ships to further reduce risks. Contact-free hand sanitizer dispensers will be readily available in all public spaces and guest corridors on board, while automated doors and contact-free guest services will minimize the number of touchpoints.
Our river ships are equipped with air circulation systems. These systems ensure there is no re-circulation of inside air on board. When you are relaxing in your stateroom or suite, you will be breathing air from outside that is channeled directly to your stateroom or suite. The air will also be released from your stateroom or suite directly to the outside.
We are committed to continually reviewing and updating our protocols and guidelines as new information becomes available, to ensure that our guests can travel safely in the many destinations we operate in.
Carefully selected local partners
As well as enhancing our health and safety protocols on board and with our crew, we’re working closely with our local partners. We have forged long-standing relationships with our local partners, all of whom have been carefully selected for their expertise and high levels of service and are committed to ensuring your safety. They will receive extensive training to adhere to our enhanced protocols. We will also introduce strict control and screening procedures for anyone boarding our Star-Ships.
Wellness throughout your journey
Your well-being is our number one priority, both during your time on board and on shore. Journey to and from your destination with complete peace of mind. You can also rest assured that we will monitor social proximity, allowing you to travel safely, with plenty of personal space.
Reach out to our cruise experts for help and advice.
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