This may be enacted in the event of a deviation to compensate you for any changes to your itinerary.

Emerald Cruises is committed to open and transparent communication. Should information about potential issues be available prior to your departure we will notify you and allow you to make an informed decision about your travel plans.

Should the impact happen during your cruise, you will be notified by your cruise director on board that River Cruise Trip Protection has been enacted. Once your cruise is complete, we will review the total number of days that were disrupted and provide you with a letter upon your return home with the amounts that can be claimed and details of the claims process.

What does an itinerary deviation look like, how could it impact my trip, and how might I be compensated?
A deviation can be a quick, minor inconvenience, a prolonged change or an extended disruption depending on the circumstances.

A minor disruption may include:
In the event that your Star-Ship cannot pass through a section of the river (due to water levels or a closed lock or river obstruction, for example), we use coaches to transfer you from your original Emerald Cruises Star-Ship to a new Star-Ship on the other side of the obstruction. These “ship swaps” are performed with the least impact possible, with your cruise director accompanying you onto the new ship with your belongings to ensure the remainder of your cruise is as enjoyable as possible. You will be accommodated in a suite of the same type and value; should this not be possible you will be compensated the difference in the value of the suites.

A prolonged disruption may include:
Using coach transfers to the included sightseeing locations, while continuing to be accommodated on your Emerald Cruises Star-Ship. A prolonged disruption may also require us to continuously cruise without stopping for touring. Under the Emerald Cruises River Cruise Trip Protection, you will be compensated between £50-£100 per person per day of the disruption should we not be able to fulfill the sightseeing listed in the itinerary.

An extended disruption or major impact to your itinerary:
In the event of an extended disruption, accommodation off-ship will be in local hotels with all meals provided. To the best of our ability, we will ensure the hotels are of a similar standard to your Emerald Cruises Star-Ship. Meals will be included, however, alcoholic drinks and amenities such as butler service, are not included. Cruising will be undertaken by coach. As we understand this experience will not be the same as being on board the Emerald Cruises Star-Ship, under the River Cruise Trip Protection you will be compensated based on the suite category booked, between £150-£400 per person per day for up to seven days. Alternatively, a full refund for the remainder of the cruise may be available should you choose to disembark and end/finish your journey. 

^Please note that Emerald Cruises is not liable for COVID-19 and other pandemic-related issues such as quarantines, delays, lockdowns, repatriation expenses, loss of touring, loss of inclusions, border closings, or location entry requirements or restrictions, etc.  We strongly recommend guests obtain travel insurance to cover such costs and risks, as well as any others resulting from Force Majeure Events.

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